Purchase Policy


Purchases Online

All orders placed through this website are subject to the terms and conditions specified on the website with respect to such purchases and the following additional terms and conditions: prices and other terms and conditions related to the purchase of a product are specified in the website where it applies. You have a legal obligation to pay for any orders identified as having been made by you. To make purchases online, you must have the age of majority established in your jurisdiction.

 

Accuracy Of Information

Àrakö does not warrant that the information or material contained on the website is up-to-date, accurate, free of errors or exhaustive. Àrakö assumes no responsibility for any errors or omissions that may be included in the content of this website, including information product descriptions, prices and availability. Àrakö reserves the right to correct, modify or update the information posted on this website at any time without prior notice.

 

Payments

Àrakö accepts payments via PayPal ™, credit card and debit card.

 

Sales Taxes

Sales taxes applicable in Quebec (GST 5%, QST 9.975%) are aggregated and will be added during your payment.
 

Delivery

Please allow 5-10 business days for shipping

The delivery period is maximum 30 working days. If the delivery period would be extended, a member of Àrakö's staff would contact you to let you know.

Àrakö ships through Canada Post and is not responsible for any delays, additional fees and typed errors attributable to the purchaser.

 

Corrections On Purchased Product

Àrakö strives to provide high-quality service to its customers, particularly with regards to sizes, and fits. To do this, Àrakö publishes examples and a charter of sizes detailed on the website.

Àrakö does not accept any refund. However, if you decide to return the product (unaltered, undamaged, and packed with its original labels, etc.), we will exchange it with a voucher of the equal value to that of the product purchased, redeemable within a period of one (1) year.

In the eventuality that the product is not conform to the examples or the chart of sizes, Àrakö undertakes to make alterations and / or corrections to the product itself at its own fees, if the cost of shipping, fees for alterations and / or repairs does not exceed the total value of the initial price of the product.

Figures of cases whose alterations and / or corrections are guaranteed included :

  • Seam tears

  • Disconnected Buttons

  • Break or loss of buttons

  • Wear of pockets

  • Breakage or loss of bag fasteners

  • Wear of finishes on leather edges

Àrakö warrants its products for life with respect to premature wear or known or unknown manufacturing defect and which does not depend on non-conforming wear of the product. Any breakage due to improper use by the consumer will be repaired at its own fees.

In particular, it is considered to be wear and tear related to the non-conforming use of the product :

  • Tears other than seams

  • Burns

  • Water damages

  • Spots of all kinds

  • Product maintenance issues

  • Problems caused by a third party

  • Inappropriate use considering the nature of the product

  • Wearing a size too small

Please note that we reserve the right to refuse to make repairs if the condition of the said product is deemed irreparable. In such a case, we shall offer up a coupon at the price of replacement of the irreparable product.

 

Policy Updates

Àrakö reserves the right to modify the content of the website and services offered without notice and therefore this policy may be amended at any time. It is recommended to regularly review this policy in order to remain informed of the purchases on this website.